[Easemakers Podcast E77] Soft skills and emotional intelligence in private service
When emotions are running high, how do you turn things around, solve the problem, and provide the best possible service? In this episode of the Easemakers Podcast, Steven Ferry, Chairman of the Institute of Modern Butlers, shares how soft skills and emotional intelligence can help you better navigate tough situations in private service.
Estate managers are dedicated to making life easier for their principals and everyone else they work with — from the household staff they manage to the contractors they collaborate with on projects. Inevitably, things go wrong, and that’s why private service professionals need to have exceptional interpersonal skills.
When someone’s upset, your reaction has the power to change their behavior — but how do you ensure you’re responding the right way?
In a new episode of the Easemakers Podcast, Chairman of the Institute of Modern Butlers Steven Ferry joins us to talk about the importance of understanding the emotional scale, and how you can use soft skills to impact the emotions of the people around you.
Steven became a butler in 1989, and since then, his career has evolved into hospitality and butler training. He’s written three books, including the British Butlers’ Bible, and teaches butlers and hospitality teams about proper standards – including the right attitude and approach.
Tune in to hear:
- A deep dive on emotions and the emotional scale
- Steven’s tips for applying emotional intelligence in private service
- Stories and examples of using soft skills to improve service
The Easemakers Podcast is available on Apple Podcasts, Spotify, and anywhere you listen to your favorite shows.
Catch up on past episodes of the Easemakers Podcast to hear from more experts in the private service industry, and don’t forget to subscribe on Apple Podcasts to get notified about future episodes. Follow along with @easemakers on social media, and of course, be sure to join the conversation in the Easemakers community after you listen!
The Easemakers Podcast is presented by Nines, the household management software solution built for high net worth households, family offices and the private service professionals who support them. Questions about household staffing, luxury home management, or how to create a better workflow for everyone on your team? Start a conversation today.