Household Management

Simplify your luxury property management with Nines

Whether you’re managing one home or a dozen, high-end property management is complex. Nines handles all the details, so nothing slips through the cracks.

By Kristin Twiford

When you’re managing residential properties, especially luxury homes with a lot of square footage and a number of household staff members and contractors, you need quick and easy access to hundreds of details.

In just one day, you might need to find:

  • The floorplan for a new addition
  • A letter of approval from the HOA of your luxury condo building
  • Phone numbers for luxury real estate agents in New York and Los Angeles
  • The name of the point person for your luxury property management services vendor in Aspen
  • A task list for your landscaping vendor
  • The valuation details for the luxury rental property you acquired last year
  • Notes about the last time your HVAC system was repaired
  • Status updates for an ongoing renovation project at your vacation home

You shouldn’t be expected to juggle all of these details in your head — or in an endless pile of excel spreadsheets.

Plus, property management is just one aspect of estate and household management, so you need all those details to work with everything else you’re juggling.

Enter Nines, the household management platform built for discerning households and the private service professionals who support them. With Nines, you can organize all of those property management details in one place, so you can find them and — even more importantly — use them to check things off your list.

Think of Nines as both your digital house manual and your everyday working platform, where you can easily find and use all of the information about your properties, the people who live there, the staff who work there, and the vendors and property management service providers who keep them running. When all that information is connected, it can work together, and help you do your job more efficiently. Let’s explore the possibilities.

Get a bird’s eye view of property management

You need to be able to see and search all of your properties anytime, anywhere. Whether you’re an estate manager with 20 years experience managing multiple properties, a PA turned house manager running homes for the first time, a hands-on homeowner building out your growing estate, or a full-service property management company providing concierge services to multiple households, you need an easy way to get answers and manage the day-to-day operations of your properties.

Nines gives you a bird’s eye view of your properties, whether you’re on site or checking in on your phone.

Nines makes it easy to get an overview of your properties and navigate between properties
Nines makes it easy to get an overview of your properties

You can easily navigate between properties, which makes managing multiple homes much easier. And each property has its own dashboard view, where you can see all of its basic information at a glance, including:

  • Address
  • Square footage
  • Acreage
  • Date acquired
  • Number of bedrooms
  • Number of bathrooms
  • Appraised value

You can also connect photos and documents, like exterior images and floorplans, so they’re always at your fingertips.

Centralize property information and connect relevant documents, vendors and more
Centralize property details and keep important information at your fingertips

Organize properties by zone

Breaking a property up into zones allows you to clearly communicate where work needs to be done.

For example, if you oversee two housekeepers, you can give each one a task list in a specific zone, so everyone has a clear idea of what they’re responsible for cleaning and maintaining.

One estate manager told the Nines team that zones help her small household staff meet their principals’ expectations.

“Everybody works in a certain zone throughout the week,” she explains. “Zones help me keep everything organized and know that it’s running properly, it’s being cleaned, it’s up to my principal’s standards and that they’re happy.”

Nines makes it easy to organize your property into zones. You can create general zones, like “exterior,” or get specific, like “master bathroom.” You can add basic information, like square footage, and upload photos and documents. Again, you can keep it broad, or dig into the details. For example, you might choose to upload one general photo of the master bathroom, or include specific images showing how each cabinet should be set up.

Once your zones are set up, you can connect them to any task or list you make, so everyone knows where the work needs to happen. No confusion, no back and forth text messages for extra clarity. Plus, you can filter tasks by zone, so you can easily see what’s happening there on a given day.

Organize properties by zone and clearly communicate where work needs to be done
Organize properties by zone and clearly communicate where work needs to be done

Keep track of what’s happening and get work done

In addition to being a centralized location for all of your property information, Nines is your everyday hub for tracking what’s going on across your properties, assigning tasks, and communicating with your team.

You can log anything that happens at a property, so you have a searchable record for the future. And, you can connect logs to any relevant vendors, household staff, residents, or assets to ensure the information appears wherever you need it (for example, on both the property page and the vendor page). By keeping logs in Nines, your everyday notes automatically become a historical record of your property, giving you peace of mind that no matter who comes and goes, your property’s most important information is preserved.

Keep running logs of everything happening on your property
Keep running logs of everything happening on your property

With a centralized household calendar, you can see who’s coming and going, keep your team on the same page, and identify windows of opportunity. For example, if you have two weeks without principals and guests on property, you could schedule your property management team to do preventative maintenance to avoid maintenance issues when the property is in use.

Keep track of events on a centralized property calendar
Keep track of events on a centralized property calendar

And, with the ability to assign tasks and share checklists, you can easily communicate to your team what needs to be done, track progress, and hold team members accountable. Plus, Nines has built-in templates for everything from daily walk-throughs to seasonal maintenance, so you can ensure nothing slips through the cracks.

Share tasks and checklists with team members and access industry standard templates
Share tasks and checklists with team members and access industry standard templates

Nines also allows you to share relevant information with the people who need it, without losing control of sensitive information. Your property management team may include the property owner, full-time household staff, part-time contractors, and a number of vendors — and with layered permissions settings, you can decide who can see specific pieces of information.

Streamline your property management experience

When all of your household’s information is connected and easily accessible, you can find answers quickly, communicate clearly, and make sure work is getting done in a timely manner.

Nines is easy to search, so you can pinpoint the answers you need, whether you’re at your desk, out walking the property, or traveling between homes.

All of the data you enter is connected, so you can use it to take action. Now, rather than keeping this important information in your phone or in spreadsheets only you can see, you can use it to power your tasks and checklists, and help the people who keep your property moving get their jobs done.

And, with a living platform that updates in real time, you can make sure every little detail is covered. Watch as maintenance tasks are completed, and take action when something is past its due date.

At Nines, our goal is to build the best property management solution for households and the people who support them. Want to explore the possibilities? Learn more about Nines and sSchedule a demo today.

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