[Easemakers Podcast E50] Breaking down communications siloes and creating harmony in estate management

How do you ensure principals and the private service professionals who support them are all on the same page? Jen Laurence shares her tips for improving communications in this episode of the Easemakers Podcast.

By Kristin Twiford

As an estate management consultant, Jen Laurence is an expert in helping households improve their communications and create harmony.

She’s spent the past 23 years in estate management, landing her first job in private service as a teenager. Since then, she’s graduated from butler school, earned a master’s in hospitality, and written a thesis on estate management communications.

Today, she runs Luxury Lifestyle Logistics, where she works with principals and the private service professionals who support them for a week at a time. Her goal: to break down siloes and implement systems that keep everyone on the same page.

In this episode of the Easemakers Podcast, Jen shares her advice for private service professionals who want to improve the way everyone in the household communicates and makes decisions. Tune in to hear:

  • Tips for identifying siloes and asking the right questions
  • Why there can be a disconnect in communications after a new hire is placed in a home
  • The problem with the phrase “anticipating the principals’ needs” in household staffing

The Easemakers Podcast is available on Apple PodcastsSpotify, and anywhere you listen to your favorite shows.

Catch up on past episodes of the Easemakers Podcast to hear from more experts in the private service industry, and don’t forget to subscribe on Apple Podcasts to get notified about future episodes. Follow along with @easemakers on social media, and of course, be sure to join the conversation in the Easemakers community after you listen!

The Easemakers Podcast is presented by Nines, the household management software solution built for high net worth households, family offices and the private service professionals who support them. Questions about household staffing, luxury home management, or how to create a better workflow for everyone on your team? Start a conversation today.