[Easemakers Podcast E87] Anticipatory excellence and the new definition of luxury
What's your definition of luxury? The Pantheon Group's Managing Director Joe Pellegrino shares how he and his team deliver on each client's unique vision in this episode of the Easemakers Podcast.
Joe Pellegrino believes the key to delighting his clients is “anticipatory excellence” — which means understanding each person’s unique definition of luxury and delivering on their expectations before they have to ask.
He and his team at The Pantheon Group gain a deep understanding of their clients’ preferences and bring on expert partners to provide comprehensive estate management services.
In this episode of the Easemakers Podcast, Joe shares his thoughts on how luxury service is evolving, as well as his tips for onboarding clients, finding vendors with a shared commitment to service, gauging success, and more.
Tune in to hear:
- Joe’s take on “anticipatory excellence”
- How to set your team up to be more proactive in estate management
- Tips for managing multiple clients seamlessly
Plus, want to learn more about balancing multiple clients? Check out our fractional estate management roundtable!
The Easemakers Podcast is available on Apple Podcasts, Spotify, and anywhere you listen to your favorite shows.
Catch up on past episodes of the Easemakers Podcast to hear from more experts in the private service industry, and don’t forget to subscribe on Apple Podcasts to get notified about future episodes. Follow along with @easemakers on social media, and of course, be sure to join the conversation in the Easemakers community after you listen!
The Easemakers Podcast is presented by Nines, the household management software solution built for high net worth households, family offices and the private service professionals who support them. Questions about household staffing, luxury home management, or how to create a better workflow for everyone on your team? Start a conversation today.