Easemakers

20 resources every estate manager should know

We put together a list of private service industry resources every estate manager should know. Check out the list below, and let us know what’s missing.

By Kristin Twiford

When you ask estate managers where they go to learn, they tend to sigh and say something along the lines of, “Google?”

No one resource can answer all of an estate manager’s questions, which can range from “where do I find the right housekeeper” to “how to organize and color code a closet” to “what are the travel restrictions in Portugal” in the span of a single day.

We started Easemakers to give private service professionals a place to turn when they need help from other experts in the industry. Now, at least you’ll have a support group when you’re tasked with making the impossible possible.

On top of that, we’re building a list of private service industry resources every estate manager should know. Check out the list below, and let us know what’s missing! Share your thoughts in the community, or send us a note with your additions.

Educational content

Celebrity Estate Management

Kimberly Varney and her team at Celebrity Estate Management share tips on cleaning rare books, working the red carpet, and everything in between. Don’t miss this post on how to create and maintain an estate brand, and this one on how to create vendor guidelines.

Pantry Rat

Nanette Hebdige is an estate manager with a passion for cookbooks and adventurous cuisines. On her blog, she digs into her personal experiences to help other estate managers manage teams, keep up with trends, and find new recipes.

Life in Private Staffing

On the Life in Private Staffing podcast, Silver Swan Recruitment founder Philippa Smith interviews private service professionals about their careers. Listen on Spotify or watch on YouTube to get to know some of the industry’s top estate managers, personal assistants, bodyguards, private chefs and more.

Rosset Bespoke Butlers

Simeon Rosset’s YouTube channel is packed with videos to help you learn the ins and outs of being a butler. Whether you’re looking for tips on how to remove wax from a table cloth, training on silver service, or an insider’s look into the life of an English butler, Simeon has you covered.

Estate Management Solutions

Peter Van Ryder’s blog is meant to help private service professionals advance in their careers. Don’t miss this estate manager turned recruiter and consultant’s red flags to watch for when you’re interviewing and his advice for working with agencies.

Events

Estate Management Conference

This all-day virtual conference on January 29, 2022, will bring together estate managers, agents, instructors and service providers to discuss the state of the private service industry. Tune in for panels, Q&A conversations, presentations and more.

Coffee with Kelly

Once a month, veteran luxury service provider Kelly Dixon hosts a 20 minute live conversation on Zoom to share tips with other estate managers and personal assistants. Check out this recorded session on making your resume stand out.

5-Star Service Club

Every Thursday at 7:30pm ET, Latricia Friend, Fitzgerald Heslop and Alex Carvallo host conversations about setting high standards, providing the best service, and leading luxury service teams. The 5-Star Service Club meets on Clubhouse, so listeners can unmute and join in a lively, interactive discussion.

Groups

Easemakers

Easemakers, powered by Nines, is a community where private service professionals can make meaningful connections and learn from each other. Members connect in an online discussion platform, where they can ask questions, post jobs, and start conversations about anything from vendors to mental health and avoiding burnout. It’s a safe space, so no vendors or principals are admitted.

EstateJobs.com Private Service Discussion Group

This LinkedIn discussion group is run by EstateJobs.com owner and private service staffing expert David Gonzalez. Here, you can broaden your network, follow along with new job listings, and stay on top of trends in hiring.

Estate Managers Coalition

This membership organization founded by Bryan Peele hosts regular networking events for private service professionals and vendors in the private service industry. Over the past year, they’ve hosted a number of webinars with interior design firms, loss consultants, security experts, a trash bin cleaning service and more.

The Personal Assistant Network

While this organization is named for personal assistants, many estate managers still find value in The Personal Assistant Network’s in-person meetings, mentoring programs and online community. The group is mostly based in the San Francisco area, with virtual members from around the world.

Private Service Alliance

This membership organization founded by Natalie Hudson, aims to support the Private Service industry to develop professional relationships, establish industry standards, grow industry knowledge, and promote best practices.

Courses

Marta Perrone

Estate management expert Marta Perrone offers both online courses and on-site training. Her courses include basic housekeeping in both English and Spanish, executive housekeeping, and household management. Her on-site training is tailored to your household’s needs, and can cover anything from managing staff to entertainment and event planning.

Charles MacPherson Academy

This Toronto-based academy was founded by Charles MacPherson, a well-known expert in the butler and household management field and the author of The Pocket Butler. His organization offers courses, workshops and trainings for butlers, housekeepers, household managers and more.

Starkey International Institute for Household Management

Mary Louise Starkey’s institution has been training private service professionals for nearly 40 years. Courses are now offered online as well as in-person at the Starkey Mansion in Denver, Colorado, for enlisted aides, household managers, estate managers, private chefs, and butlers.

Polo & Tweed

Recruitment agency Polo & Tweed offers online courses on silver service, household management, housekeeping, yacht management, etiquette and more. Once you sign up for a course, you have four months to complete the training, so you can work on your own schedule, at your own pace.

Helpful resources from parallel industries

The Leader Assistant Podcast

While this podcast is geared toward executive assistants, any private service professional can relate to the fast-paced lifestyles of EAs who support high-powered CEOs, celebrities and more. Host Jeremy Burrows chats with guests about leadership, productivity, time management and more.

REACH

REACH is a podcast for executive assistants powered by Maven Recruiting Group, but it occasionally features other private service roles, as well. Don’t miss this fantastic interview with Bay Area estate manager and personal assistant Alicia Myers.

Bonnie Low-Kramen

Bonnie Low-Kramen spent 25 years as actress Olympia Dukakis’s personal assistant, and now, she’s sharing her expertise through her book, Be the Ultimate Assistant, her blog, and her workshops. While her work is focused on assistants, anyone in the private service industry can learn from her tips for navigating a career that is deeply personal.

What are your go-to private service industry resources?

What are we missing? Join the conversation and share where you go to learn in the Easemakers community!

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